Note to Viewer. Your orientation program may have test questions for employees, but most EAPs don't want this option. Some organizations need test questions in such a course. An example is the U.S. Army EAP/ASAP programs.

READ INSTRUCTIONS: Select the appropriate answer for each question. When you are done, click the button to submit your
answers and find out your score. If you answer a question incorrectly, answer it again and rescore your test so you get 100%.

	1. The primary purpose of an employee assistance program is to provide psychotherapy services to employees. True False
	2. EAPs sometimes charge service fees. True False
	3. EAPs are confidential, but if the employee assistance professional believes it is helpful, he or she may phone to speak to your supervisor without a release to learn more about you and your performance issues. That's because your supervisor referred you to the EAP, and therefore already knows you are participating. True False
	4. EAPs deal with personal problems that affect the work situation. But if you have a personal problem that does not interfere with work, it is still appropriate to bring these types of personal problems to the EAP. True False
	5. If your supervisor refers you to the EAP, it means that you have a personal problem. True False
	6. The personnel department is provided notification of your participation in the EAP because they need to know what benefit programs are utilized by employees. But this is still confidential. True False
	7. The EAP is a good resource to help you to improve your performance in the event you get a bad performance review or evaluation, even if no personal problem exists. True False
	8. Conflicts between coworkers and between employees and their supervisors are not uncommon in the workplace. Unfortunately, the EAP does not address these kinds of concerns because they are very political in nature. True False
	9. If you disclose to the EAP that you have an alcohol or drug use problem, the EA professional is obligated to inform management because this is a serious problem with potential risk for all concerned. True False
	10. When you are referred to the EAP by your supervisor for ongoing job performance problems, you are still free to refuse the referral. True False
	11. Most employees who visit the EAP have no performance problems and are not referred by supervisors or managers. . True False
	12. If you are a "self-referring" employee, and don't want to visit the EAP in person, you can still make a phone call to speak with the employee assistance professional. It is helpful, but it is not required that you meet with the EA professional in person. True False
	13. If you disagree with a recommendation made by the employee assistance professional, you are free not to accept his or her recommendation. True False
	14. Some problems are not appropriate for the EAP. For example, legal problems, problems with landlords, in-laws, etc. After all, the EAP can't have an answer to every problem. True False
	15. If you are having performance problems at work, and your supervisor is planning a disciplinary action, participation in the EAP will protect you from the disciplinary action as long as you are cooperative with its recommendations. True False